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Frequently
asked
Questions
We understand that questions can arise as you explore our services, and we’re here to help! This page is your go-to resource for answers to the most common queries from our clients.
Have a question that’s not covered here? Don’t worry! We’re always updating this page to include new insights and information based on what matters to you. Feel free to reach out, and we’ll make sure to address your query promptly.
Do we have free parking for our customers?
Unfortunately no, the studio is located on street level in no. 38 William Street. There is on street meter parking available just outside the main door, on Manor Place and also on Melville street and Walker Street. The nearest parking meter is located on the other ned of the building (just past the hair salon, past the bins). If arriving by bicycle you can secure your bike by our entrance.
What is your cancellation policy?
Due to limited appointment times our cancellation policy is 24h before the start of the booking time. For example, you are booked for Tuesday at 6:30pm, you must cancel by 6:29pm on Monday.
How early/late can I arrive to my appointment?
The space in a studio, hence we have no separate waiting area. There is a 10minute changeovertime between treatments. We recommend to try and arrive as close to your appointment time as possible, maximum 10minutes before. If you are delayed for appointment we will try to accommodate your full treatment time if there is no-one booked for a treatment after your session.
What are your studio facilities for customers?
You can leave your shoes & coat securely by the vestibule. We have a WC for our customers to use at the back of the studio. We also serve water and tea for our customers to enjoy.
Can I book via email or WhatsApp/Text?
Yes you can, either send an email to clare@urbansanctuary.studio or message/Whatsapp our business number 078 79169796. We’ll finish and confirm the booking for you.
Do you offer weekend availability for treatments?
Our opening times for treatments are from Tuesdays to Fridays between 3:30pm until 8:30pm. If you have an emergency, please send us an to clare@urbansanctuary.studio or message/Whatsapp our business number 078 79169796, we will try to accommodate you over the weekend if possible.
Do you organise workshops?
We run a monthly pamper session called Soft Sundays. The session consists of yin and/or restorative yoga, acupuncture and/or ear seeds, refreshments and snacks. Check our Training -page (to be published during Jan 2025) for details.
Do you offer anything else but 1-2-1 treatments?
Along 1-2-1 treatments we will run affordable acupuncture sessions on Wednesdays (March 2025 onwards) where there will be two treatment tables in the studio space divided with privacy curtains. During the Wellbeing Wednesdays the Multi-Bed acupuncture sessions will cost half price. For example 55 minutes 1-2-1 costs £60, in a Multi-Bed setting the same treatment will be £30
Can I bring my friend/partner/children with me to the studio while having a treatment?
Due to the size and nature of the space we ask you to attend your appointments alone to give you the most relaxing experience during your treatment.